Director of Account Management and Implementation
Samantha is the Director of Account Management and Implementation, overseeing the process of onboarding all new client benefit programs. Samantha works with the Sales team, the client, the insurance carrier, as well as the Marketing and IT teams to ensure all aspects of the program, including agreements, communications, technology, and billing process are in place prior to the initial enrollment period. Having been with Covala Group since 2006, Samantha was previously in an Associate role, creating enrollment materials and providing day-to-day administration of the plan for clients.
Samantha graduated from Wells College with a Bachelor’s degree in Foreign Languages, Literatures, and Cultures. In her spare time, she enjoys traveling and reading a good book while doing so.